At Peps & Pooks we are committed to protecting your privacy and personal information at all times during your shopping experience with us. Your personal information is processed in accordance with English law and we will not sell, distribute or lease your personal information to third parties.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from

By visiting you are consenting and agreeing to the terms set out in the Privacy Policy below.

Personal information

Our shop platform is run by WooCommerce. When you visit the shop,  automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Your data is stored by WooCommerce itself. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” This Device Information is also collected by our analytics package Google Analytics. As with all retail websites, we collect personal information when opening your account, processing your orders and when you sign up to receive promotional emails.

We use cookies (electronic tags) to monitor your browsing and buying habits on our site, for example, which pages are visited, and whether they are purchased from. If you have registered with us then your computer will store an identifying cookie which will save you time each time you revisit Peps & Pooks, by remembering your email address for you.

The information stored in cookies is anonymous and secure. It cannot be used to identify you personally and cannot harm your computer. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

We automatically collect information such as your browser IP address to make shopping with us easier, for example, remembering your log-in details.

When you make a purchase or attempt to make a purchase through the Site, WooCommerce and our payment gateway Paypal collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers which is held as encrypted data, stored only as long is necessary to complete the transaction at which point it is removed), email address, and phone number. We refer to this information as “Order Information.” If you make multiple purchases from us, this order information is linked under one customer profile.

At the time of purchase if you choose to ‘opt-in’ to our email marketing system, or if you sign up by completing a newsletter sign up form on site, your name and email address will be stored under our marketing campaign manager website; MailChimp. You can access their privacy policy information here.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Any information we collect about customers’ browsing and buying habits is used to improve our website and the products and services offered to our customers. It also assists us with the detection and prevention of fraud.

Can you opt out of receiving marketing communications?
You can unsubscribe from our database at anytime. If you wish to be removed from the list please contact us by email with “Unsubscribe” as the subject of your email, or use the unsubscribe link on our promotional emails.

Sharing Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WooCommerce and PayPal to power our online store. You can read more about how they use your Personal Information here:



We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:

You can also opt-out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by:




Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Third party sites
From time to time our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


The Site is not intended for individuals under the age of 18.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at C/O Privacy Compliance Officer: or by mail using the details provided below: Privacy Compliance Officer at Peps & Pooks, 25 Butts Hill, Frome, Somerset, BA11 1HX

This policy is effective from May 2018.